Responsibilities
Service Advisors are the primary contact for a customer. Their job is to ensure that the customer experience is pleasurable and to maximise sales and future sales opportunity for the dealership. A Service Advisor’s primary focuses are:
- Customer Satisfaction
- Customer Retention
- Dealer Profitability
Within autoVHC, a Service Advisor’s responsibilities are to:
- Log into autoVHC first thing in the morning
- Monitor the list of VHCs and ensure their name has been assigned to their own VHCs
- Regularly monitor and update VHCs throughout the day
- Attempt to sell all additional work identified
- Properly ‘comment’ any unsold work
- Ensure all VHCs have reached, at least, the C/P/L/A status