Manager
Managers are a primary contact for customers. Their job is to ensure the customer experience is pleasurable and to maximise present and future sales opportunity for the dealership. A managers primary focuses are:
- Customer Satisfaction
- Customer Retention
- Dealer Profitability
- VHC Completion
- Reporting VHC performance
- Team Management
Within autoVHC, a managers responsibilities are to:
Regularly monitor and ensure autoVHC is updated throughout the day > ensure all VHCs have been Technician checked, with parts and labour prices added, communicated to your customers for up-sell and are set as authorised by end of day (i.e. VHC Status – C/P/L/A)
Service Advisor
Service Advisors are the primary contact for a customer. Their role is to ensure the customer experience is pleasurable and to maximise sales and future sales opportunity for the dealership. A Service Advisor’s primary focuses are:
- Customer Satisfaction
- Customer Retention
- Dealer Profitability
Within autoVHC, a Service Advisor’s responsibilities are to:
- Log into autoVHC first thing in the morning
- Monitor the list of VHCs and ensure their name has been assigned to their own VHCs
- Regularly monitor and update VHCs throughout the day
- Attempt to sell all additional work identified
- Properly ‘comment’ any unsold work
- Ensure all VHCs have reached, at least, the C/P/L/A status
Parts Advisor
Technicians are responsible for completing the VHC. Their knowledge and experience is perfect for identifying the essential and recommended work. This ensures duty of care is completed by the dealer and the customers experience is pleasurable also helps to maximise sales and future sales opportunity for the dealership. A Technicians primary focuses are:
- Completing VHC
- Duty of Care
Technician
Technicians are responsible for completing the VHC. Their knowledge and experience is perfect for identifying the essential and recommended work. This ensures duty of care is completed by the dealer and the customers experience is pleasurable also helps to maximise sales and future sales opportunity for the dealership. A Technicians primary focuses are:
- Completing VHC
- Duty of Care