Statuses are an integral part of the autoVHC Software and process. There are 8 different statuses in total that can be assigned to a VHC; their purpose being to inform users of the stage in the appropriate VHC Process a certain vehicle is at. These statuses are: New/C/S/P/L/A/PI/LI
The status of a VHC informs users what needs to be done next and which department needs to action it. For example a status that read C/P would indicate that the vehicle has received a health check and that the parts have now been priced. Given the core workshop process, this status would also indicate that it was still waiting for labour to be priced.
These statuses greatly increase the transparency of the VHC process by enabling all users to see at what stage the VHC is currently at and what needs to be done next. This approach naturally drives the VHC process. For more information on which statuses apply to which department, see the relevant sections of the manual.
| Status | What does this mean? | What needs to be done now? | By who? |
|---|---|---|---|
| NEW | VHC has not yet had a VHC | VHC needs to be completed | Technician or Service Advisor |
| C | Technician has completed VHC | Parts need to be priced | Parts Department |
| S/C | Interactive Reception: both the Service Advisor and Technician have completed the VHC. | Parts need to be priced | Parts Department |
| C/P | Technician has completed VHC and Parts have been priced. | Labour need to be priced | Workshop Control |
| C/P/L | Technician has completed VHC, Parts and Labour has been priced. | Customer needs to contacted for authorisation | Service Advisor |
| C/P/L/A | Technician has completed VHC, Parts and Labour has been priced. Customer has been contacted for authorisation. | Authorised parts need to be picked and issued to technician (Workshop process) or Service Advisor (IAR Process) | Parts Department |
| C/P/L/A/PI | Technician has completed VHC, Parts and Labour has been priced. Customer has been contacted for authorisation and Authorised Parts have been Issued to the technician. | Authorised work need to be issued to technician (Workshop process) or Service Advisor (IAR Process) | Workshop Controller |
| C/P/L/A/PI/LI | Technician has completed VHC, Parts and Labour has been priced. Customer has been contacted for authorisation and Authorised Parts and Labour has been Issued to the technician. | Nothing. Process Complete | Nothing. Process Complete |
Click here Menu Icons & Statuses to view an instructional video on the Daily Diary and statuses.